FAQ
      Shipping
      Art Work
      HOW QUICKLY WILL MY ORDER SHIP?

      All unframed prints will ship within 10 to 12 business days from the date ordered, using FedEx Ground.

      If you would like to request special or rushed delivery, please email us at printshop@dianesotero.com.

      WHAT TYPE OF PACKAGING DO YOU USE?

      8x10 & 11x14 prints are packaged in a clear sleeve with chipboard, in a sturdy, flat cardboard mailer. Larger prints are rolled and shipped in a tube.

      HOW MUCH WILL SHIPPING COST?

      We offer flat shipping charges. For prints without a frame, shipping costs $5.

      If you have questions about unique shipping situations, contact us at printshop@dianesotero.com so we can assist.

      DO I NEED TO SIGN FOR MY PACKAGE DELIVERY?

      Given how special the artwork is to us, we require that all prints are signed for upon delivery.

      DO YOU SHIP INTERNATIONALLY?

      We currently don't offer international shipping through our website. However, we can offer it on the individual basis. Please contact us directly at printshop@dianesotero.com to request a formal quote for shipping to your international destination.

      WHAT IS YOUR RETURN POLICY?

      Due to the custom nature of our artwork, all sales are final. We have a non-returnable and non-refundable policy. However, if you received the wrong order or your order was damaged in transit, please contact us directly at printshop@dianesotero.com

      WILL MY PRINT BE SIGNED AND/OR EDITIONED?

      Each print is signed by Diane Sotero (on the bottom right side of the print, just below the image) and is presented with a Certificate of Authenticity. If the image is Limited Edition, it also comes with a series number.

      CAN I HAVE YOU CREATE A CUSTOM PRINT?

      We’d be happy to discuss this further with you. Please contact us for any custom inquiries at printshop@dianesotero.com

      THIS IS A GIFT. DO YOU INCLUDE THE PRICE WITHIN THE PACKAGE?

      We do not include a price or an invoice with any of our shipments. If you would like to include a handwritten note in your order, please email your order number and message to printshop@dianesotero.com

      DO YOU OFFER WHOLESALE PRICING?

      If you are a designer looking to incorporate our work into your designs, please contact us directly at printshop@dianesotero.com

      DO YOU COLLABORATE WITH OTHER BRANDS/PEOPLE/DESIGNERS?

      Absolutely. We love to collaborate and look forward to hearing more about your idea and/or project. Please email us at printshop@dianesotero.com for more information.

      CAN I COPY OR USE THE IMAGES FROM THE WEBSITE ON MY OWN WEBSITE, BLOG, BUSINESS CARD, ETC.?

      We’re flattered that you like the artwork, though all rights to all the images on this site are reserved by Diane Sotero Photography and are protected by U.S. and international copyright laws. Images that we share on this site are for informational purposes only and may not be used in any way without Diane Sotero Photography's prior written consent.